When a case is created, or when a case is updated, a no-reply email is sent.
No-reply emails currently work as follows:
- By default, all users within a company receive no-reply emails for all cases relating to that company. This setting cannot currently be customised.
- For each user, ALL no-reply emails can be enabled or disabled. If a user does not wish to receive no-reply emails, they can contact the helpdesk.